Customer Care is our number one priority. We want ensure that 100% of our customers are 100% satisfied with their order from start to finish. For quickest replies please email us at customerservice@strictlybamboo.com.

Shipping Information
We can only ship within the United States, APO/FPO, US Territories and Canada. Please no PO Boxes.

Sales Tax
Orders shipping within the state of Georgia are subject to Georgia state sales tax.

Standard Delivery and Processing Charges
Shipping Time: UPS Ground Shipping 3-10 business days.

SHIPPING COSTS
Under $50
Over $50
Continental United States
$5.99
FREE!
Alaska, Hawaii, Virgin Islands (US), Guam, Puerto Rico, American Samoa, Military addresses(APO/FPO), Palau, Micronesia, Northern Mariana Islands and Marshall Islands
$9.99
$4.99
Canada
$9.99
$4.99

Returns & Exchanges
We are proud of our Strictly Bamboo collection and want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we will gladly provide a refund or exchange within 30 days of purchase (excluding the shipping cost). All exchanges and returns must be accompanied by an original sales receipt. Due to health regulations, please understand that used linens cannot be returned, including towels, bedding, etc. All returns must be in saleable condition with original tags in the original packaging and must be unused and unwashed.

We have a hassle-free Return and Exchange process with step-by-step guidelines for your convenience. To return or exchange an item, please follow these simple steps:

1. Email us at customerservice@strictlybamboo.com to request a Return Merchandise Authorization (RMA) number. No return or exchange will be accepted without an RMA Number.

2. Once your RMA request is submitted, we will reply to you with Return Instructions which contains an RMA number that is valid for 10 business days.

3. Pack the item securely using as much of the original packing material that was left. Write the RMA number on the outside of the parcel. Please note that we do not accept COD shipments. Please use carriers that offer delivery notification such as UPS, USPS, DHL or FedEx. Using one of these carriers will make shipment tracking possible. Please be sure to insure the package for full value of the merchandise. The merchandise is still your property until it reaches our warehouse and we are not responsible for any shipping damages occurring at this point.
Please remember to include all the contents such as promotional items, accessories, and instruction manuals that came in the original order.
Please note that we are not responsible for lost or stolen returned merchandise before it reaches our warehouse and it signed for by one of our Team Members.

4. You will get a notification as soon as the return has been processed.
All returns are processed within 10 business days of the receipt of returned merchandise. Refunds, when applicable, will be issued as soon a possible, no more than 10 business days. Credit card companies vary in their processes of posting credits back to your account.

If you have any questions please e-mail us at customerservice@strictlybamboo.com.

Order Tracking
Tracking numbers will be emailed to you upon your order leaving our warehouse.
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